the stay you love + perks
This is not another hotel loyalty programme. There are no points to collect. No weird levels to achieve. mycitizenM is a simple membership – just sign up once to enjoy discounts and perks. And when you upgrade to mycitizenM+ for a small monthly fee, you unlock a whole load of goodies for A WHOLE YEAR! See the difference below.
No points to collect. No sneaky clauses. Just a free membership with free perks.
- 5% off regular rates
- early access to sales
- free drink with all app bookings
- valid at all citizenM hotels worldwide
free sign up at any time
sign up
Do you want more, more, MORE? This is the membership for you: all the perks of mycitizenM, plus much more. Carpe diem, savvy citizen!
- early access to sales
- valid at all citizenM hotels worldwide
- free drink with all app bookings
- 15% off, ALWAYS
- free late check-out & premium view
- guaranteed room (48 hrs notice)
- 10% off food and drink (excluding breakfast)
$12 / £9 / €10 / month
buy nowthe + side to upgrading
guaranteed lowest price, always
No more searching for the best rate - book direct via this website or the app and we'll knock 15% off, giving you a guaranteed lowest price on the web. ALWAYS.
10% off food and drink
Member perk! Enjoy 10% off food and drink (excluding breakfast, and excluding alcohol in Boston). Just show your active member badge in the app when you order.
guaranteed room
Spare yourself the hotel search during peak travel seasons. Choose mycitizenM+ to guarantee a hotel room in every city we call home – for A WHOLE YEAR! Just book at least 2 days (48 hours) before your intended stay.
free late-check out
Everyone else pays to stay in bed longer... not you! All members check-out at 2.00 PM instead of 11.00 AM - that's three extra hours in your citizenM room, at no extra charge. Please note: when hotels are fully booked, late check-out isn't always possible. Book as far in advance as possible to catch this perk.
free premium room views
Windows like ours are best enjoyed with epic views. Luckily, they're included in your member booking! Please note: when hotels are fully booked, rooms with premium views may not be available. Book as far in advance as possible to catch this perk.
members-only events
Secure your spot on the exclusive guestlist for members-only events.
early access to sales
Whenever there's a price drop, you'll be the first to know about it. All members receive advanced notice and go to the front of the queue during citizenM special sales - before the general public.
free premium room view
Premium room views are always subject to availability and are in:
Tower of London London Victoria Paris Gare de Lyon Paris Champs-Elysees Geneva New York Bowery New York Times Square Chicago Boston Los Angeles Miami Worldcenter Seattle Pioneer Square Taipei North GateThe rooms with premium views are always on the middle to high floor.
all the stuff you want to know
What is mycitizenM+?
mycitizenM+ is a hotel rewards program unlike any other. There are no points to collect, no cards to carry, no membership numbers to remember. You simply sign up for one year, choose your payment (12 monthly payments, or 1 lump sum payment with a discount), and start enjoying all the perks immediately.
The perks are: guaranteed lowest rate on the web, guaranteed room (with 48 hours' notice), early bird access to all sales, free late check-out, free premium view from your room (at all hotels with a premium view), and 10% off all food and drinks (except breakfast). This is not the end – more perks are coming soon!
Please note: to buy the mycitizenM+ membership, you need to have a free citizenM account first. If you don't have one yet, follow this link to register instantly.
How do I sign up?
Follow this link straight to the buying page (you will need to log in when you get there), or scroll up and click the 'buy now' button.
When do I pay?
You pay for the membership when you buy it - your first of 12 payments if you choose the monthly plan option, or your one full payment (with a discount) if you choose the lump sum option).
You can also pay while booking any stay – select your preferred mycitizenM+ rate, buy the membership, then finish your booking (in other words, just follow the flow).
How long am I signing up for?
You are signing up for one year, on either a monthly payment plan, or with one lump sum payment (with a discount).
You might have caught a special promotion - for example, a free trial for two months. In this case, the free trial period is added at the start of the membership. So with a two-month free trial, your membership will last 14 months - two months for free, 12 months paid. During the free trial, you can cancel your membership anytime with no obligation, and the 12-month paid period will not begin.
Can I see some fine print (terms & conditions)?
Of course! Read the full terms & conditions here.
If the fine print doesn't answer your question, click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans anytime.
How do I cancel mycitizenM+ membership?
All memberships - the monthly and the annual - come with a 14-day cancellation period if you change your mind.
If you start with a free trial, you can cancel your membership anytime during the trial period with no obligation, and the 12-month paid period will not begin.
To cancel your membership, log into your citizenM account, go to the 'membership' section, then follow the steps. We will send you an email to confirm the cancellation and the remaining terms (remaining time, how many payments still remain, etc).
How do I use my food and drink discount?
The discount is for members only, so you need to show your membership badge to the hotel team whenever you place an order.
You will find the badge in the free citizenM app - download it now if you don't have it yet, and go to the 'profile' section. There, you will find more information about the discount. You get 10% off all food and drinks, except breakfast.
If you already have the app, but your member status is not showing, please upgrade your app to the latest version. You may need to sign in again after app update.
At the moment, the discount is not yet available for app orders - you need to order with an ambassador at the bar.
Is my food and drink discount automatically applied?
No – at the moment, you must show your member badge every time you order in person at the bar. If you forget, we won’t be able to give you the discount afterwards.
I have more questions!
You have questions - we're here to help! Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans anytime, or use WhatsApp at +44 744 417 1707 (text only).
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